Returns & Refunds

Understand our return policy, how to initiate a return, and refund timelines.

2 articles

Our comprehensive return policy and what items are eligible for return.

Torva offers a hassle-free return policy to ensure you're satisfied with every purchase.

Parts that don't fit your vehicle (despite our fitment guarantee) can be returned within 7 days for a full refund.

Items that are significantly different from the listing description can be returned within 48 hours of delivery.

Used parts have a 24-hour return window from the time of delivery. New parts have a 7-day window.

To initiate a return, go to your order history and click 'Request Return'. The seller will be notified immediately.

Step-by-step guide to starting a return and getting your refund.

Starting a return on Torva is simple. Go to your dashboard and find the order you want to return.

Click on 'Request Return' and select the reason for your return. Upload photos if the item is damaged or not as described.

The seller has 24 hours to respond. If they accept, you'll receive a return shipping label. If they decline, our team will mediate.

Ship the item back using the provided label. Once the seller confirms receipt, your refund is processed within 24 hours.

If there's a disagreement, our support team will review the evidence and make a fair decision within 3 business days.