Payments & Billing

Information about payment methods, escrow protection, refunds, and billing.

2 articles

All the ways you can pay for parts on Torva, from cards to bank transfers.

Torva accepts a wide range of payment methods to make purchasing convenient for all our customers.

Pay with debit or credit cards from any Nigerian bank. We also accept international Visa and Mastercard.

Bank transfers are supported through all major Nigerian banks. Payments are confirmed instantly via our payment partners.

Mobile payments including USSD and wallet transfers are accepted. Check our payment page for the full list of supported providers.

All payments are secured with bank-level encryption and processed through PCI-compliant payment gateways.

Understanding our refund process and timelines for returns and disputes.

Refunds on Torva are processed quickly and transparently. The timeline depends on the reason for the refund.

For fitment issues (part doesn't fit your vehicle), refunds are processed within 24 hours of return confirmation.

For items not as described, our team reviews the dispute and processes refunds within 3-5 business days.

Refunds are credited to your original payment method. Bank transfers may take 1-2 business days to appear in your account.

You can track all refunds from your dashboard under the 'Transactions' section.