Torva Policy

At Torva, we maintain high standards to ensure a safe and trustworthy marketplace for all users. This policy outlines the rules and guidelines that govern platform usage.

All users must:

• Act honestly and transparently in all transactions
• Respect other users and communicate professionally
• Comply with all applicable laws and regulations
• Report any suspicious activity or policy violations

All sellers on Torva must:

• Complete the verification process before listing parts
• Provide accurate and detailed product descriptions
• Include high-quality photos of actual items
• Honor all listed prices and terms
• Ship items within the specified timeframe
• Maintain responsive communication with buyers
• Maintain a minimum 4.0 seller rating

The following items are not allowed on Torva:

• Stolen or counterfeit parts
• Parts with tampered or removed serial numbers
• Hazardous materials without proper documentation
• Recalled parts without disclosure
• Parts that violate emissions or safety regulations
• Any illegal items or services

Torva is committed to ensuring quality across our marketplace:

• Part Verification: Sellers must accurately describe the condition of parts (new, refurbished, used)
• Fitment Accuracy: Part compatibility information must be accurate
• Photos: Listings must include actual photos of the item being sold
• Disclosure: Any defects or issues must be disclosed upfront

Our buyer protection program covers:

• Items not as described
• Items damaged during shipping
• Non-delivery of items
• Items that don't fit as specified (with vehicle info provided)

If an issue arises, our support team will mediate between buyer and seller to reach a fair resolution.

All transactions on Torva use our secure escrow system:

• Buyer's payment is held securely until delivery is confirmed
• Sellers receive payment only after buyer verification
• Disputes are handled through our resolution center
• Refunds are processed according to our return policy

Torva reserves the right to suspend or terminate accounts that violate our policies, including but not limited to:

• Repeated policy violations
• Fraudulent activity
• Non-payment of fees
• Abusive behavior toward other users
• Selling prohibited items

Suspended accounts will be notified via email with details of the violation and steps to appeal if applicable.

In the event of a dispute:

• Both parties should first attempt to resolve directly
• If unresolved, either party may open a dispute through Torva
• Our team will review evidence and make a fair determination
• Decisions are final and binding

We aim to resolve all disputes within 5-7 business days.