Privacy Policy & Terms of Use
Your privacy is important to us. Learn how we handle your data.
Introduction
Welcome to Torva ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.
By using Torva, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the platform.
Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely through our payment partners)
- Account credentials
- Vehicle information for fitment purposes
Automatically Collected Information
When you use our platform, we automatically collect:
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative notifications and updates
- Respond to customer service requests
- Personalize your experience
- Detect and prevent fraud
- Comply with legal obligations
Information Sharing
We may share your information with:
- Sellers to fulfill your orders
- Payment processors for transaction completion
- Shipping carriers for delivery
- Service providers who assist our operations
- Law enforcement when required by law
We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact us at privacy@torva.app.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Torva Limited
Lagos, Nigeria
Email: privacy@torva.app
Phone: +234 901 000 0000