Shipping Information

Everything you need to know about shipping options, costs, and delivery.

Free shipping on orders over ₦50,000
Real-time tracking via SMS and email
Insurance included on all shipments
Delivery confirmation required

Shipping Options

Choose the shipping method that works best for you.

Standard Shipping

Cost-effective shipping for non-urgent orders.

Delivery:5-7 business days
Starting at:From ₦1,500
Best for:Non-urgent orders

Express Shipping

Faster delivery for time-sensitive orders.

Delivery:2-3 business days
Starting at:From ₦3,500
Best for:Urgent repairs

Local Pickup

Pick up your parts directly from the seller.

Delivery:Same day
Starting at:Free
Best for:Local buyers

Freight Shipping

For large or heavy parts that require special handling.

Delivery:7-14 business days
Starting at:Custom quote
Best for:Large/heavy parts

Track Your Order

Real-time tracking from order to delivery.

Order Confirmed

Your order has been received and is being processed

Shipped

Your order has been picked up by the carrier

In Transit

Your order is on its way to you

Out for Delivery

Your order will be delivered today

Delivered

Your order has been delivered

Shipping Costs

Shipping costs are calculated based on:

  • Destination address
  • Package weight and dimensions
  • Selected shipping method
  • Seller's location

Exact shipping costs are displayed at checkout before you complete your purchase. Some sellers offer free shipping on select items.

Pro tip: Use our shipping calculator at checkout to compare rates and delivery times for different options.

Delivery Times

Estimated delivery times depend on:

  • Your location relative to the seller
  • Shipping method selected
  • Processing time (usually 1-2 business days)
  • Carrier delays due to weather or other factors

Delivery times are estimates, not guarantees. Contact the seller or our support team for more accurate estimates for your specific order.

Order Tracking

Track your package through multiple channels:

  • Your Torva account dashboard
  • Tracking link in your confirmation email
  • SMS notifications (opt-in required)
  • Carrier's website using your tracking number

If you experience issues with tracking, contact our support team for assistance.

Packaging

Sellers are responsible for proper packaging:

  • Using appropriate packaging materials
  • Protecting fragile components
  • Labeling packages clearly
  • Including necessary documentation

If your order arrives damaged due to poor packaging, contact us immediately for a full refund or replacement.

Questions About Shipping?

Our support team is here to help with any shipping inquiries.

Contact Support