Buying Parts

Everything you need to know about finding, ordering, and receiving auto parts.

Buying Parts

3 articles

1

How to Compare Prices from Multiple Sellers

Find the best deals by comparing prices, shipping costs, and seller ratings.

Torva makes it easy to find the best price for any auto part. When you search for a part, results show prices from multiple sellers.

Use the sorting options to sort by price, shipping time, or seller rating. The default sort shows the best value options first.

Consider the total cost including shipping. Some sellers offer free shipping while others have lower part prices but charge for delivery.

Check seller ratings and reviews before purchasing. A slightly higher price from a highly-rated seller is often worth the extra cost.

Save items to your watchlist to track price changes. You'll get notified when prices drop or when sellers run promotions.

2

How Escrow Payments Work

Understanding our secure payment system that protects both buyers and sellers.

Torva uses an escrow payment system to protect both buyers and sellers. Your payment is held securely until you confirm receipt.

When you make a purchase, your payment is held by Torva. The seller ships the part, and you have 48 hours to inspect it.

If the part matches the description and fits your vehicle, confirm receipt and the seller gets paid. It's that simple.

If there's any issue, you can raise a dispute within 48 hours. Our team will mediate and ensure a fair resolution.

Escrow protection is automatic on all purchases. There's no extra cost or signup required.

3

Tracking Your Order

Real-time tracking for all your orders from shipment to delivery.

Once your order ships, you'll receive a tracking number via email and SMS. You can also track all orders from your dashboard.

Our tracking system updates in real-time, showing you exactly where your part is at any moment.

You'll receive notifications at key milestones: when the part ships, when it's out for delivery, and when it's delivered.

For local deliveries, you can track the rider in real-time on a map. For shipping, we partner with reliable logistics providers.

If your tracking hasn't updated in 24 hours, contact the seller or our support team for assistance.